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HOW TO ORDER
PLEASE USE OUR SECURE ONLINE ORDER FORM WHICH CAN BE FOUND AT
www.sslrelay.com/13oclock.co.uk/orderintro.htm OR E-MAIL US
STATING THE ITEM NUMBER(S) YOU ARE INTERESTED IN AND SIZES/COLOURS IF APPLICABLE, GIVING YOUR NAME AND ADDRESS AND DETAILS OF HOW YOU WOULD LIKE TO PAY.
WE WILL RESERVE THE ITEMS FOR YOU AND GET BACK TO YOU
WITH SHIPPING COSTS AND AVAILABILITY ALONG WITH PAYMENT INSTRUCTIONS TO ENABLE YOU TO COMPLETE YOUR ORDER.. PLEASE SEE THE
CONTACT US SECTION FOR CONTACT INFORMATION.
IF THE POSTAGE QUOTED IS HIGHER THAN YOU ARE PREPARED TO PAY IT IS FINE TO CANCEL YOUR ORDER BUT PLEASE LET US KNOW
SO WE ARE NOT HOLDING THE ITEM(S) FOR YOU UN-NECESSARILY.
ENQUIRIES
PLEASE FEEL FREE TO
E-MAIL US IF YOU REQUIRE ANY FURTHER
DETAILS OF ANY ITEMS OR IF YOU HAVE SPECIFIC WANTS
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PAYMENT
PLEASE NOTE : orders
must be paid for in full within seven days of your
postage quote.
WE CANNOT RESERVE ITEMS PENDING PAYMENT BY CHEQUE / POSTAL OR MONEY ORDER / CASH IN MAIL / BANK TRANSFER / PAYPAL INDEFINITELY, IF THERE IS AN UNAVOIDABLE DELAY PLEASE LET US KNOW..
WE CAN NOW ONLY ACCEPT THE FOLLOWING METHODS OF PAYMENT
CREDIT AND DEBIT CARDS THROUGH PAYPAL
PAYMENTS FROM YOUR PAYPAL ACCOUNT BALANCE
PERSONAL CHEQUES DRAWN ON U.K. BANKS
CASH IN U.K. POUNDS, EUROS OR U.S. DOLLARS SENT IN THE MAIL
BANK TRANSFER / INTERNET BANKING BILL PAYMENT (U.K. CUSTOMERS)
WE CAN ALSO ACCEPT POSTAL MONEY ORDERS PAYABLE IN U.K. POUNDS WHICH
CAN BE CASHED AT POST OFFICES, OR DRAWN ON A U.K. BANK, SORRY WE CANNOT ACCEPT ANY OTHER TYPE OF MONEY
ORDER DUE TO PROBLEMS WITH THE BRITISH BANKING SYSTEM.
IN SOME CIRCUMSTANCES WE MAY BE ABLE TO ACCEPT OVERSEAS BANK
TRANSFERS ALSO.
PLEASE NOTE : WE CAN NO LONGER ACCEPT CREDIT AND DEBIT CARD PAYMENTS DIRECT
POSTAGE & PACKING
WE DO NOT CHARGE FOR PACKAGING AT ALL, WE ONLY CHARGE THE EXACT COST
OF POSTAGE. UNLESS YOUR GOODS ORDERED TOTAL IS GBP £5.00 OR LESS IN WHICH CASE WE CHARGE AN ADMIN FEE OF GBP £1.00. WE CANNOT GIVE POSTAGE PRICES ON THE SITE FOR MOST ITEMS AS IT WOULD BE IMPOSSIBLE TO INCLUDE
ALL LOCATIONS / OPTIONS AND MANY CUSTOMERS ORDER SEVERAL ITEMS TOGETHER WHICH OFTEN WORKS OUT CHEAPER PER ITEM. IF YOU WOULD LIKE A POSTAGE QUOTE PLEASE CONTACT US WITH YOUR LOCATION AND A LIST OF THE ITEMS YOU
ARE INTERESTED IN. WHEN YOU SEND IN AN ORDER FORM WE WILL CONTACT YOU WITH EXACT POSTAGE COSTS BEFORE YOU PAY FOR YOUR ORDER.
WE ALWAYS OBTAIN PROOF OF POSTING WHEN SENDING GOODS IN CASE OF A
DELIVERY FAILURE BY THE POST OFFICE. SORRY BUT WE MUST INSIST THAT YOU SELECT A POSTAGE OPTION WHICH INSURES THE FULL AMOUNT OF THE GOODS ORDERED.
RETURNS POLICY
BEFORE RETURNING ITEMS YOU MUST
E-MAIL US WITH DETAILS OF THE RELEVANT PROBLEM AND WE WILL SEND YOU THE NECESSARY FORM AND RETURN INSTRUCTIONS. THE FORM MUST BE INCLUDED WITH THE
RETURNED ITEM. IF WE DO ACCEPT AN ITEM FOR RETURN WE CANNOT NORMALLY REFUND OR CREDIT YOU WITH THE COST OF POSTAGE IN EITHER DIRECTION AND THERE WILL BE AN
ADMINISTRATION CHARGE TO COVER PROCESSING AND PACKAGING COSTS. IF YOU PAY FOR YOUR ORDER BY CARD WE STILL HAVE TO PAY THE PROCESSING CHARGES EVEN IF THERE IS A
SUBSEQUENT REFUND SO WE RESERVE THE RIGHT TO DEDUCT THIS AMOUNT WHERE APPLICABLE. ANY PROBLEMS WITH YOUR ORDER MUST BE REPORTED TO US WITHIN 5 DAYS OF
DELIVERY TO YOURSELF OR YOUR LOCAL POST OFFICE COLLECTION POINT.
PLEASE NOTE
WE DO NOT SELL TO CUSTOMERS REQUIRING ITEMS FOR "FANCY DRESS" PURPOSES AND WE DO NOT HIRE
ITEMS.
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